Dan Austin Transitional Support Services Center
The Dan Austin Transitional Support Services Center (TSSC) was opened in 2018, when SVdP’s its thrift store moved to a new location on Glacier Highway. At the newly vacated space, SVdP began offering a food pantry and a second-hand clothing center to the Community Navigator’s clients. At the TSSC, the navigators develop transition plans, and help clients meet basic needs by offering clothing, food. SVdP hopes to in the future (with addition funding assist with offering clients personal care with lockers, laundry, and the provision of other services such as legal and medical assistance, job seeking skills, and counseling. Having the offices for Navigators and transitional support services all under one roof will makes the services more accessible, which in turn will increase clients’ successful transition into healthy, self-sufficient situations with long-term housing.
The support services that will be offered by the TSSC:
Transitional Planning and Support
The TSSC is the home to four of its five Community Navigators. Developing a transition plan is a key component of a navigator’s services. While many of the disparate services the Navigators offer to their clients can be done on an ad hoc basis, to truly help someone make a transition out of homelessness requires the Navigator to sit down with the client and develop a transition plan. A transition plan will typically include the following:
- Coordination between client and professional service agencies and healthcare providers;
- Applications for housing assistance / tenancy / supportive housing program vouchers;
- Assistance with tenant/landlord issues and other disputes through conflict mediation;
- Lease modifications in order to maintain stable housing;
- Assistance with conflict resolution as appropriate to prevent eviction;
- Advocacy-based counseling;
- Acquisition of documents (such as birth certificates), referrals, IDs, etc.; and
- Case management and the coordination of medical care and social services.
Not only is the development of a transitional plan critical to a successful transition, support of the plan is equally key to success. The TSSC provides a location for clients to work with their Navigator to review and, when necessary, modify their transitional plan. Further, many of the elements of their plan may be facilitated at the TSSC, as described below.
Transitional Second-Hand Item Depot
Items from SVdP’s St. Vincent Store (at its new location on Glacier Hwy) and donations from other Juneau second-hand stores are available to clients of the TSSC in the second-hand depot. This second-hand depot is specifically for clients who are homeless, elderly, or experiencing disabilities. Items is available at no cost. Items are available include interview clothing, cold-weather clothing, and household items.
Transitional Food Pantry
This pantry will target those who approach SVdP in need and will be opened by the TSSC and SVdP staff when needed. Having food on hand and/or for the Community Navigators to take with them when traveling to a client is critical their mission.
Home Visit Team
TSSC is also be a base of operation for the SVdP Home Visit Team and other one-to-one and peer support programs. The TSSC will provide support to homeless individuals and families. The Community Navigators at the TSSC assist with scheduling, advising, meeting coordination, meeting space, etc. These programs have been effective in providing peer assistance to individuals and families in transition and will be part of the transitional support services plan developed by the TSSC’s Navigators for the clients of the TSSC.